People expect a testimonials page, so the absence of one needs explaining rather than hiding.
Where work involves registered health practitioners, section 133 of the National Law prohibits publishing testimonials about clinical care. Consent does not change it and truth does not change it. The restriction is on the format, not on honesty.
Because part of what happens here sits under that umbrella, we apply the rule to the whole site rather than drawing a fine line down the middle and hoping the reader works out which side they are on.
This work involves people's relationships, their households and their workplaces. A quotable story about someone's marriage or their team is a story about people who did not agree to be material — the partner, the colleague, the family member who was part of it.
Even anonymised and rewritten, those details are recognisable to the people who lived them. That is a good enough reason on its own.
Comment on the service. Whether we replied when we said we would. Whether the booking process worked. Whether the fee was clear before you committed. Whether you felt heard in the room — which is about conduct, not outcome.
Ask us directly. What happens in a first session. How many sessions this usually takes. What you would do if it is not working. What the limits are.
Anyone who answers those with confidence and specifics is more worth your time than any page of quotes, and anyone who will not answer them is telling you something too.
Email us, or use a public review platform if you would rather say it where others can see. We will not ask for a review to be removed because it is critical, and we do not offer anything in exchange for one.
